FAQ

Frequently asked questions

This page is designed for buyers who want a quick commercial answer before they move to sampling or quoting.

Before you inquire

These are the details that help us quote faster and more accurately.

  • Product family or model interest
  • Target market and sales channel
  • Quantity and customization scope
  • Compliance or packaging requirements

Do you use MCH or PTC heating elements?

We usually use PTC because it offers a strong balance of performance and cost. MCH is available on request.

Do your products support smart temperature control?

Yes. We use NTC sensing, and the temperature deviation is around ±10°C.

What coating is used on the heating plate?

We use a plant protein coating.

Can you customize color and packaging?

Yes. We can customize color, packaging, paint, and plating.

Is the product single voltage or dual voltage?

We support wide voltage and global voltage options.

Is the cord swivel? What is the cable length?

Yes. It rotates 360°, and the standard cable length is 1.8 m.

What is the MOQ?

Logo customization starts at 500 pcs. Fully customized projects start at 1,000 pcs.

What is the lead time?

Usually 15 to 25 days, depending on the product and order size.

How long is the quotation valid?

The quote is valid for 30 days.

Can you sign an NDA?

Yes. We can sign an NDA and keep custom products confidential.

Can you support private label packaging?

Yes. We can support branded packaging, inserts, and packaging structure based on your channel.

Do you support sample approval before mass production?

Yes. We confirm the sample, logo, color, and key functions before full production begins.